While GPT-4 stands out as a prime option for KnowledgeBot applications, its cost can be a barrier for those looking to handle high volumes of chat interactions.

A crucial element of chatbot technology involves understanding the user’s conversational intent. In numerous implementations, we’ve employed GPT-3.5 Instruct for this purpose. However, we have recently transitioned to using Claude-3-Opus. The straightforward yet enlightening example below highlights our rationale for this switch.

No Context Question: “What services do you offer?”

We have provided the same prompt instruction to both GPT-3.5 Instruct and Claude-3-Opus:

prompt = (
"Given this user question, i need to establish if the question is
related to 'pandorabot services' or 'pandorabot general info' or
'something else' "
"return a single number: 0 or 1 or 2 based on whether user question relates to 'pandorabot services' or 'pandorabot general info' or 'something else' respectively "
)

ChatGPT3.5:

completion = client35.completions.create(
model="gpt-3.5-turbo-instruct",
prompt=prompt,
temperature=0
)
most_similar_index = completion.choices[0].text.strip()
print("--gpt-3.5-turbo-instruct---", most_similar_index)

Response— gpt-3.5-turbo-instruct — — 1 ' pandorabot general info’

Claude 2 Opus:

message = cclient.messages.create(
model="claude-3-opus-20240229",
max_tokens=1000,
temperature=0.0,
system=prompt,
messages=[
{"role": "user", "content": str(input) }
]
)

most_similar_index = message.content[0].text
print("--claude-3-opus---", most_similar_index)

Response — claude-3-opus — — 0 'pandorabot services’

most_similar_index = message.content[0].text
print("--claude-3-opus---", most_similar_index)

Through this straightforward example, we’ve showcased Claude 3 Opus’s superior performance compared to GPT-3.5, presenting it as a cost-effective, robust alternative for managing high-volume chat interactions at a lower cost.

The Role of Pandorabot.io in Elevating Chatbot Experiences

🧠 KnowledgeBot 💰SalesBot 🛠️ ​ServiceBot 👁️‍🗨️VisionBot

For businesses seeking to leverage the full potential of AI in customer interactions, Pandorabot.io stands as a premier solution. Specializing in creating custom, tailor-made chatbots, Pandorabot.io offers a platform where businesses can develop chatbots that are not only aligned with their specific needs but also capable of evolving with them. Our chatbots are designed to offer nuanced, industry-specific interactions, seamless integration with business systems, and state-of-the-art data security measures. With Pandorabot.io, businesses can ensure a chatbot experience that enhances customer engagement, reinforces brand reputation, and drives operational efficiency.