
The phone line that always gets answered.
A missed call is a booking someone else took. PandoraVoice answers every call on the first ring, in your language and your tone, looks the answer up in your live systems, and writes what was agreed back into the tools your team already uses. Configured to your sector and your calls in 24 hours.
☎Hear it answer+30 218 219 0702Greek demo line · answers 24/7- ✓ Local number included
- ✓ English & Greek
- ✓ Recorded and transcribed
Good evening, PandoraBot Clinic. How can I help?
I need to move my appointment on Thursday.
I can do that. I have Thursday at 4pm, or Friday at 10am. Which suits you better?
Friday morning, please.
Booked for Friday at 10am. You’ll get a text confirmation in a moment.
Same engine. Eight different jobs.
What changes between one sector and the next is not the voice. It is which system the agent has to read from, and what it is allowed to write back. These are the eight we configure most often, with the calls they actually get.
“I need to move my Thursday appointment.”
Books, moves and cancels appointments. Sends visit reminders, collects pre-visit details, and routes anything clinical or sensitive to a person.
Writes to HIS · CRM
“Has my transfer gone through?”
Identifies the caller, logs the whole call for audit, makes only the record changes you have approved, and hands off to an adviser with the context attached.
Writes to core banking · CRM
“Where is my order, and can I exchange it?”
Answers order status, stock and delivery-time questions, starts returns and exchanges under your policy, and raises a ticket when it cannot finish the job.
Writes to your shop · CRM · ERP
“Do you have a sea-view room in August?”
Checks availability, takes the booking, handles changes and cancellations, and sends the confirmation by SMS or email before the call ends.
Writes to PMS · booking engine
“Is the flat on Ermou still available to rent?”
Captures buying and rental interest, answers questions from the listing, books viewings against a live calendar, and logs tenant maintenance requests.
Writes to CRM · calendar
“I had an accident this morning.”
Takes first notice of loss into the claims system, answers policy and payment questions, updates policyholder details, and escalates the complex cases.
Writes to CRM · claims system
“What do I need to bring for the application?”
Explains procedures and required documents, checks the status of an application, books an appointment, and opens a ticket for the responsible officer.
Writes to registries · case systems
“When does enrolment close for the MSc?”
Answers programme and course questions, walks applicants through enrolment, checks document status, and books places at information sessions.
Writes to CRM · student records
The hard part of a voice agent is not the voice.
Sounding human is table stakes. What decides whether a phone agent is worth having is whether it knows where to look, when to stop, and what to write down. Five things it has to get right, in the order a call goes.
Hi, I’m calling about my order from last week.
Of course. Can I take the order number, or the phone number you ordered with?
It’s 4471, under this number.
Found it. It left the warehouse yesterday and is due tomorrow before 14:00.
Could you move the delivery to Friday?
Done — Friday, same address. You’ll get a confirmation by SMS in a moment.
The item arrived damaged and I want to make a complaint.
I’ll put you through to Maria, who handles that. She can see everything we’ve just discussed.
Just to confirm: Friday delivery, same address, no change to payment.
That’s right, thank you.
One working day, start to finish.
Nothing here needs your developers. We do the configuration; you approve what the agent is allowed to say and do.
You tell us the calls you get, the ones that waste your team’s day, and the two or three you must never let an agent handle alone.
Scripts, opening hours, escalation rules, and the connection to the system it needs to read from and write to.
You call the number yourself and run it through your own awkward questions. Anything that lands wrong, we change.
Point your number at it, or start with overflow and out-of-hours only. Most businesses begin with the calls nobody is answering today.
Pay for the minutes, not the headcount.
Every plan includes a local number, recording, transcription and handoff to your team. The only thing that changes between them is how much talking you expect.
The line that stops going unanswered.
- ✓ 300 minutes of talk time
- ✓ Extra minutes at €0.20/min
- ✓ Local number included
- ✓ Recording, transcript and summary
- ✓ Handoff to your team with context
A steady inbound line with room to grow.
- ✓ 900 minutes of talk time
- ✓ Extra minutes at €0.17/min
- ✓ Local number included
- ✓ Recording, transcript and summary
- ✓ Handoff to your team with context
Busy reception, or several numbers at once.
- ✓ 2,000 minutes of talk time
- ✓ Extra minutes at €0.14/min
- ✓ Local number included
- ✓ Recording, transcript and summary
- ✓ Handoff to your team with context
Contact-centre volume without the headcount.
- ✓ 4,000 minutes of talk time
- ✓ Extra minutes at €0.12/min
- ✓ Local number included
- ✓ Recording, transcript and summary
- ✓ Handoff to your team with context
| Voice plan | Price | Included minutes | Extra minutes |
|---|---|---|---|
| Voice Start | €49/month | 300 minutes | €0.20/min |
| Voice 900 | €129/month | 900 minutes | €0.17/min |
| Voice 2000 | €249/month | 2,000 minutes | €0.14/min |
| Voice 4000 | €439/month | 4,000 minutes | €0.12/min |
✓Price protection: if extra minutes reach the next plan’s price, you lock there and its minutes unlock automatically for the rest of the month.
✓Full cost control: set your own monthly minute cap or a hard stop at the plan limit, with alerts at 80% / 90% / 100%.
✓A local phone number is included in every plan.
iPandoraVoice is a standalone subscription, configured to your sector and use case within 24 hours. If you already run SalesBot, the same minutes are available there as a voice add-on instead — you do not need both.
iAll prices exclude VAT.
Book a call. Hear your own agent within 24 hours.
Thirty minutes on the phone with us, and a working agent configured to your sector by the same time tomorrow. No commitment until you have listened to it handle your own awkward questions.
The questions worth asking first.
01How is this different from the SalesBot voice add-on?
SalesBot is a chatbot for e-shops that can also pick up the phone about products and orders. PandoraVoice is a standalone phone agent, configured around your sector and the specific calls you get, whether or not you sell anything online. Both run on the same voice engine and the same minute plans, so you are not paying twice if you already have SalesBot.
02How quickly can it be answering calls?
Twenty-four hours for a standard configuration: we take your call scripts, your opening hours, the questions you actually get, and the one or two systems the agent has to read from and write to. Deeper integrations — a hospital information system, a claims platform, a bespoke ERP — take longer, and we tell you that before you buy rather than after.
03What happens when it cannot answer something?
It transfers the call to the right person and passes the full conversation with it, so the caller does not start again. Setting the boundary is part of the configuration: you decide which topics it handles, which it collects details for, and which go straight to a human.
04Which systems can it read from and write to?
The ones you already use. Pandora CRM out of the box, and anything with an API beyond that — e-commerce platforms, PMS, ERP, helpdesks, calendars, claims and case systems. Where a system has no API, the agent can still capture the request and route it, it simply cannot complete the update itself.
05Are calls recorded, and what about GDPR?
Yes. Every call is recorded, transcribed and summarised, which is what makes the record auditable rather than a matter of recollection. Callers are told at the start of the call, the processing is described in our privacy policy, and you set the retention period. Tell us your data-residency requirement before you buy and we will confirm in writing whether we can meet it.
06What does it cost, and what if I go over the minutes?
Plans run from €49 a month for 300 minutes to €439 for 4,000, with a local number included in every one. Extra minutes are charged per minute, and price protection means that once your overage reaches the next plan’s price you simply move to that plan and its minutes unlock for the rest of the month. You never pay more than the next tier.
07Can I stop it running up a bill?
Yes. Set your own monthly minute cap or a hard stop at the plan limit, with alerts at 80, 90 and 100 percent. A hard stop means calls fall back to your existing arrangement rather than accruing charges.
08Can I hear it before I talk to anyone?
Yes. Call +30 218 219 0702 and you are speaking to a PandoraVoice agent, not a recording and not a person. Ask it the awkward questions you would ask on your own line. It is a Greek number, it answers in Greek and English, it is live around the clock, and nobody calls you back afterwards unless you ask them to.
09Which languages does it speak?
English and Greek today, which is what the rest of the PandoraBot platform supports. Ask us about another language and we will tell you honestly whether it is ready.
Stop paying for the calls you miss.
Every unanswered call is a booking, an order or a claim that went somewhere else. Tell us what your callers ask, and hear your own agent answer it tomorrow.